TERMS + CONDITIONS
I, the trip participant agree to the following Terms & Conditions.
TERMS OF SERVICE
Arrow Retreats lists what is included on the trip’s page. Airfare, certain optional excursions, alcohol, tips and travel insurance are not included.
To reserve your place on one of our trips you must submit a 30% non refundable deposit through our online booking system. You must submit the registration form prior to booking. Each registration form is listed on the individual trip page.
All prices are per/person USD.
A 30% non refundable deposit secures your spot on the trip and goes towards the final balance of the trip cost.
Upon submission of your deposit, you will receive an email with more trip details, where you will be asked to submit a credit card authorization form in order to charge the card used automatically with the remaining balance 91 days before the trip start date.
We offer installment plans only upon request.
You have the following options if you choose to pay in installments.
1. Choose to pay 4 installments (quarter payments) on specified dates
2. Choose to pay 2 installments (half payments) on specified dates
the Installment Plan is subject to an additional 6% processing fee per transaction.
If you sign up within 90 days of retreat start date, your remaining balance must be paid as a one time payment, no installment options available.
If your payment is declined during the automatic payment process and we do not hear from you within 7 days to update/change/cancel your credit card information, Arrow Retreats reserves the right to forfeit your spot on the trip.
Your credit card will be charged automatically on specific dates using our online booking system.
Cancellations Policy & Deposits
If you wish to cancel your trip you must notify Arrow Retreats in writing. Once we’ve received your notice, cancellation will take effect subject to the following:
If cancellation takes place within 7 days of booking, 100% of your payment is refundable including the deposit, unless trip start date is less than 90 days from booking date as we do not offer any refunds within 90 days of a trip.
If cancellation takes place before the 90 day deadline prior to the trip start date, any payments made will be refunded, minus your deposit.
If cancellation takes place under 90 days prior to the trip start date, all payments will be forfeited and no refunds will be given.
If you do not fulfill your remaining balance nor communicate:
If you do not submit full payment 90 days before the trip start date, and do not cancel your registration or respond to our communication, Arrow retains the right to charge the remaining balance due, to the credit card information provided and forfeit your reservation.
Any amount forfeited, which has not then been paid to Arrow by you, will be recovered from you by Arrow as a debt due and payable.
Arrow Retreats reserves the right to make any changes deemed necessary by our team, trip leaders, teachers or partners. In the event that we need to make a last minute change to the venue, the teacher, the itinerary, or any aspect of the retreat due to unforeseen circumstances (natural disaster, illness, civil unrest, death, closure or any other unforeseen circumstance) we will offer the following to our guests that do not want to attend based on changes:
Transfer trip participant deposit to a future retreat. Trip must be taken within a year from the date of the current retreat unless otherwise stated. All other payments will be forfeited and Arrow Retreats will not be liable for refunding or reimbursing any amount beyond the transfer of the deposit.
If trip participants elect to cancel any trip based on the changes, all normal cancellation policies apply (see above). Arrow Retreats is not responsible for reimbursing or refunding any amount paid if the trip participant decides to cancel based on these changes.
Please note that we strongly encourage trip insurance so that you can make a claim based on the changes and have some of your expenses reimbursed by the travel insurance that we require for exactly this reason in addition to other medical and travel complications that can occur.
Arrow Retreats guarantees that all scheduled trip departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure.
If a trip is cancelled by Arrow Retreats before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice to transfer credit to another trip, to be used within 1 year in the amount of your paid funds to Arrow Retreats. Arrow Retreats is not responsible for any expenses or damages incurred as a result of trip cancellation including preparation costs, airline tickets, travel documents or other expenses.
In the case of Force Majeure, including and not limited to all forces out of Arrow Retreats reasonable control such as, natural disasters, global pandemics, death, illness, etc; all payments made to Arrow Retreats will be forfeited. Arrow Retreats is not responsible for any expenses or damages incurred as a result of trip cancellation due to Force Majeure.
Arrow Retreats reserves the right to cancel any trip prior to departure in the event that there are too few people booked in which case you will be given a full refund of any and all payments made to Arrow Retreats. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).
Trip participants will be issued a trip credit for all 2020 trips, postponed due to extenuating circumstances associated with the COVID-19 global pandemic.
Trip participants will have up to two years from the date of the original trip, to utilize their trip credit. In order to apply a trip credit, trip participants must re-complete the trip registration process and agree to the current Terms & Conditions.
Cash refunds will not be provided for trip credits under any circumstance.
For the safety and protection of our travelers, we may ask that each participant receives a Covid-19 test 72 hours before departure for their trip. If you receive a positive test result, you will have to forfeit your trip to a future trip date (you must schedule a trip within the 2 year period from your original scheduled trip date) and may use the full credit from your trip.
We politely request that you consider booking the most direct path to your trip destination, to avoid potential risks of contraction. If you wish to extend your international trip beyond the dates of your scheduled trip, we kindly ask that you try to travel after the retreat vs before.
Depending on the climate of the country we are visiting, our itinerary, including meals out, and excursions, may be altered purely for your protection.
INSURANCE & DOCUMENTS
Travel Health Insurance
In order to attend any trip, trip participants must purchase Travel Health Insurance. Your plan must include the following:
Overseas Medical Insurance Must Cover:
Out-patient treatment for medical emergencies
Prescribed medicines, X-rays, and laboratory tests
Being brought home, if medically necessary
Medical Evacuation & Repatriation Must Cover:
Air ambulance or Medevac flights
Sea level aircraft
Trip Participants are required to submit proof of insurance a minimum of 1 week prior to the scheduled trip start date. Arrow Retreats reserves the rights to forfeit guest reservations if proof of insurance is not provided.